Support

Help with Yardstick

Answers to the questions that come up most, a quick start, and a real person on the other end of an email. Yardstick runs on your own machine, so most fixes are quick and local.

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Download & install

Windows, Mac and Linux builds, and how to set them up.

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Getting started

Three steps from install to your first recorded job.

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Troubleshooting

Robot not found, no alerts, the certificate warning, and more.

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What’s new

The changelog: every fix and feature, release by release.

Getting started

From install to your first map in three steps

Yardstick installs as a small always-on service and records quietly in the background.

STEP 1

Install it on an always-on computer

Put Yardstick on a machine that stays on and shares your robot’s network: a mini-PC, a spare laptop, or a Raspberry Pi. It runs as a background service and starts with the computer.

STEP 2

Point it at your robot

Open the page in your browser, go to Settings → Your Yarbo, and enter your Core’s IP address on your network. Yardstick connects to the robot and confirms it can hear it.

STEP 3

Let it record

Leave Start recording automatically on. The next time your robot works, Yardstick captures the job and builds the map. Worth a look after the first job, worth trusting after a week.

Troubleshooting

Common questions, quick fixes

Most issues come down to the network between the computer and the robot, or a setting that needs a value. Start here before you write in. Support covers Yardstick itself: we are glad to help it connect and run on your network, though designing or troubleshooting your own network setup is outside what we can take on.

Connecting to your robot

Yardstick can’t find my robot

Yardstick talks to the Core directly over your local network, so the two have to be on the same network and able to reach each other.

  • Confirm the computer running Yardstick and the robot’s Core are on the same network (same router, same subnet).
  • In Settings → Your Yarbo, check the Core IP address is correct. This is the robot’s address, not the data center’s.
  • Make sure nothing on your network (a firewall or client isolation setting) is blocking the connection between the two devices.

Once it connects, the status on the page turns to connected and recording can begin.

Reaching the page from my phone or another computer

Open http://<computer-ip>:8477/ from any device on the same network, where <computer-ip> is the address of the machine running Yardstick. Both devices must be on the same network. The exact address is shown at the bottom of the Settings page.

The browser warns about a self-signed certificate

That is expected. Yardstick can also serve securely over HTTPS at https://<computer-ip>:8478/. Because it runs on your own network, the certificate is self-signed, so your browser warns once. Choose Advanced, then proceed. You only do this once per browser.

Recording

Recording isn’t starting
  • Check that Start recording automatically is on in Settings → Recording.
  • Confirm the robot is connected (see “Yardstick can’t find my robot” above). Yardstick can only record while it can hear the robot.
  • Recording captures a job while the robot works. If the robot is parked, there is little to record until it runs again.
Where is my data, and how do I back it up?

Everything Yardstick records is stored in a database on the computer where it runs. The exact location is shown at the bottom of the Settings page. Use Settings → Backup to keep copies. Your data never leaves your machine, so backups are yours to manage.

Alerts and notifications

I’m not getting alerts

Alerts fire only when something needs a hand, for example the robot is stuck or can’t find its dock. To receive them off the screen:

  • Turn on the alerts you want in Settings → Alerts.
  • For email, fill in your mail server details in Settings → Notifications, then send a test. See the email alerts setup guide for app passwords and the SMTP settings for Gmail, Outlook and Yahoo.
  • For phone push, set your ntfy topic in the same section and subscribe to it on your phone.
Putting the live board on a TV or spare screen

Open the wall display and leave it full-screen on any browser: a TV, a tablet in the garage, a screen in the clubhouse or ops room. It shows progress, battery, speed, time left and GPS lock at a glance, and turns into an alarm the moment a robot needs help.

Multiple robots and licensing

Adding or removing a core

Yardstick handles as many cores as you run. In Settings → Your Yarbo you can name each core, add a new one in seconds, or retire one. Your subscription covers unlimited robots and cores, so there is nothing to reconfigure elsewhere.

My trial, license, or subscription

The 30-day trial unlocks every feature with no payment card. After that, a subscription keeps them on. Your license is verified in a way that tolerates brief outages, so a short problem on our side will not lock you out of software you have installed. Manage or cancel any time; see Settings → License, or write to us.

Updating Yardstick

Updates are included while your subscription is active. You can see exactly what changed in the changelog. If you are unsure which version you are on, it is shown in Settings → Software and help and at the bottom of the page.

System requirements

  • Windows, Mac or Linux
  • An always-on computer is ideal (mini-PC, spare laptop, Raspberry Pi)
  • On the same local network as your Yarbo Core
  • A modern browser to view the page
  • Disk space grows with how much you record; keeping original messages uses roughly three times the disk

Before you write in

  • Note your Yardstick version (Settings → Software and help)
  • Note your operating system
  • Say what you expected and what happened instead
  • Tell us whether the robot shows as connected
  • A screenshot of the page or the settings section helps a lot

Contact

Still stuck? Open a ticket.

Tell us what happened and a real person picks it up. Because Yardstick runs on your own machine, we can usually point you to the exact setting or step that fixes it.

Open a support ticket → We aim to reply within one business day. Prefer email? [email protected]

Yardstick is an independent tool for Yarbo robots. Not affiliated with or endorsed by Yarbo Inc. · © 2026 North Lakes Consulting, LLC.