Support
Answers to the questions that come up most, a quick start, and a real person on the other end of an email. Yardstick runs on your own machine, so most fixes are quick and local.
Getting started
Yardstick installs as a small always-on service and records quietly in the background.
STEP 1
Put Yardstick on a machine that stays on and shares your robot’s network: a mini-PC, a spare laptop, or a Raspberry Pi. It runs as a background service and starts with the computer.
STEP 2
Open the page in your browser, go to Settings → Your Yarbo, and enter your Core’s IP address on your network. Yardstick connects to the robot and confirms it can hear it.
STEP 3
Leave Start recording automatically on. The next time your robot works, Yardstick captures the job and builds the map. Worth a look after the first job, worth trusting after a week.
Troubleshooting
Most issues come down to the network between the computer and the robot, or a setting that needs a value. Start here before you write in. Support covers Yardstick itself: we are glad to help it connect and run on your network, though designing or troubleshooting your own network setup is outside what we can take on.
Yardstick talks to the Core directly over your local network, so the two have to be on the same network and able to reach each other.
Once it connects, the status on the page turns to connected and recording can begin.
Open http://<computer-ip>:8477/ from any device on the same network, where
<computer-ip> is the address of the machine running Yardstick. Both devices
must be on the same network. The exact address is shown at the bottom of the Settings page.
That is expected. Yardstick can also serve securely over HTTPS at
https://<computer-ip>:8478/. Because it runs on your own network, the
certificate is self-signed, so your browser warns once. Choose Advanced, then proceed.
You only do this once per browser.
Everything Yardstick records is stored in a database on the computer where it runs. The exact location is shown at the bottom of the Settings page. Use Settings → Backup to keep copies. Your data never leaves your machine, so backups are yours to manage.
Alerts fire only when something needs a hand, for example the robot is stuck or can’t find its dock. To receive them off the screen:
Open the wall display and leave it full-screen on any browser: a TV, a tablet in the garage, a screen in the clubhouse or ops room. It shows progress, battery, speed, time left and GPS lock at a glance, and turns into an alarm the moment a robot needs help.
Yardstick handles as many cores as you run. In Settings → Your Yarbo you can name each core, add a new one in seconds, or retire one. Your subscription covers unlimited robots and cores, so there is nothing to reconfigure elsewhere.
The 30-day trial unlocks every feature with no payment card. After that, a subscription keeps them on. Your license is verified in a way that tolerates brief outages, so a short problem on our side will not lock you out of software you have installed. Manage or cancel any time; see Settings → License, or write to us.
Updates are included while your subscription is active. You can see exactly what changed in the changelog. If you are unsure which version you are on, it is shown in Settings → Software and help and at the bottom of the page.
Contact
Tell us what happened and a real person picks it up. Because Yardstick runs on your own machine, we can usually point you to the exact setting or step that fixes it.
Open a support ticket → We aim to reply within one business day. Prefer email? [email protected]