Support
Answers to the questions that come up most, a quick start, and a real person on the other end of an email. Yardstick runs on your own machine, so most fixes are quick and local.
A view appears once there is data behind it, and that data belongs to one core, not to your property.
A patch that is long every week has a cause that repeats. How to see which.
Usually an object you can move. How to find out what, and where.
Your robots come from your Yarbo account. If one is missing, check that Yardstick is still signed in, and that the robot is on that account.
Sky view, not a faulty machine. Which patches fail, and what helps.
The one journey where the robot's intent is not in doubt.
Yes. Zones, no-go areas and pathways, with a mouse, saved to the robot.
Yes. A weekly schedule, quiet hours, and zones that open after rain.
Yes, read only: six sensors, added to Home Assistant in a couple of clicks.
Windows, Mac and Linux builds, and how to set them up.
From install to your first recorded job, in four steps.
Point Yardstick at your Core and confirm it can hear it.
Run and monitor a whole fleet of Yarbo cores from one install.
What the coverage colors, summary tiles and 20 data layers mean.
The satellite photo under your map, and the Google Maps key.
Setting up a Google key, step by step, and why it costs you nothing.
Move, reshape and add zones from the computer, and save safely.
Snapshots of your yard, keeping the ones that matter, and putting a map back.
Speed, spacing and edge behavior, per area and per attachment.
Weekly programs, quiet hours, and what to do when a run does not happen.
Close part of the yard on a schedule, or automatically after rain.
Stripe the whole property the same way, and step the angle each run.
Build, edit and start plans, dead ends included, and keep a copy.
What triggers an alert, and how to get it on screen, phone or email.
App passwords and SMTP settings for Gmail, Outlook and Yahoo.
Put your robot on a TV: progress, battery, and a room-filling alarm.
Switch to meters, centimeters and °C, on the map and in the map editor.
Live conditions from Tempest, the National Weather Service or MET Norway.
Blade hours, track distance, a trip meter, and maintenance reminders.
Every figure explained, and why the charge shown can differ from your robot's.
Every fault your Yarbo reported, and the places it keeps getting stuck.
Back up, restore, and reclaim disk space. Your data stays on your machine.
The padlock address for your machine, why it is optional, and what to do if your router blocks it.
Add a password and an authenticator to control who can open Yardstick.
Update channels, version, and sending us a diagnostic report.
Remove Yardstick cleanly, and what happens to your recordings.
Cancel, change your card or get receipts. No software needed, so it works if the computer is gone.
The changelog: every fix and feature, release by release.
Getting started
Yardstick installs as a small always-on service and records quietly in the background.
STEP 1
Put Yardstick on a machine that stays on and has an internet connection: a mini-PC, a spare laptop, or a Raspberry Pi. It runs as a background service and starts with the computer.
STEP 2
Open the page in your browser, go to Settings β Your Yarbo, and sign in with the same email and password you use in the Yarbo app. Your robots appear on their own. There is no address to find and nothing to type in.
STEP 3
Leave Start recording automatically on. The next time your robot works, Yardstick captures the job and builds the map. Worth a look after the first job, worth trusting after a week.
Troubleshooting
Most issues come down to the Yarbo sign-in, or a setting that needs a value. Start here before you write in. Support covers Yardstick itself: we are glad to help it connect and run, though designing or troubleshooting your own network setup is outside what we can take on.
Yardstick reaches your robot through your Yarbo account, the same one the Yarbo app uses, so there is no address to find. The computer running Yardstick needs an internet connection, and so does the robot.
Once it connects, the status on the page turns to connected and recording can begin.
Open http://<computer-ip>:8477/ from any device on the same network, where
<computer-ip> is the address of the machine running Yardstick. Both devices
must be on the same network. The exact address is shown at the bottom of the Settings page.
That is expected. Yardstick can also serve securely over HTTPS at
https://<computer-ip>:8478/. Because it runs on your own network, the
certificate is self-signed, so your browser warns once. Choose Advanced, then proceed.
You only do this once per browser.
Yardstick places your yard from the robot's own recorded positions, so the photo appears only after the robot has worked enough for it to know where you are, usually after a job or two. Until then the map draws on its own, which is normal. If you are outside the United States, the free built-in imagery does not cover you and you will need a Google key. See the aerial photo guide.
Almost always one thing: the Maps Static API is not enabled on your Google project. If you see βThis API is not activated on your API project,β go to APIs & Services β Library, search Maps Static API, and click Enable. It has to be that specific API, not the JavaScript one.
Full walkthrough: the aerial photo guide.
Everything Yardstick records is stored in a database on the computer where it runs. The exact location is shown at the bottom of the Settings page. Use Settings β Backup to keep copies. Your data never leaves your machine, so backups are yours to manage.
Alerts fire only when something needs a hand, for example the robot is stuck or canβt find its dock. To receive them off the screen:
Open the wall display and leave it full-screen on a screen of its own: a TV, a tablet in the garage, a screen in the clubhouse or ops room. It shows progress, battery, speed, time left and GPS lock at a glance, and turns into an alarm the moment a robot needs help.
Yardstick handles as many cores as you run. In Settings β Your Yarbo you can name each core, add a new one in seconds, or retire one. Your subscription covers unlimited robots / cores, so there is nothing to reconfigure elsewhere.
The 14-day trial unlocks every feature with no payment card. After that, a subscription keeps them on. Your license is verified in a way that tolerates brief outages, so a short problem on our side will not lock you out of software you have installed. Manage or cancel any time at yardstickhome.com/manage. That is Stripe's own billing page: sign in with the email address you paid with and you can cancel, change your card, or download receipts. You do not need Yardstick installed, or the computer you installed it on, so it still works if the machine is gone.
Canceling takes effect at the end of the period you have already paid for, so you keep what you bought. Nothing is deleted either way: your recordings stay on your own disk.
Everything to do with billing lives on Stripe's own page: yardstickhome.com/manage. Enter the email address you paid with and Stripe emails you a link to sign in. There is no password, and you do not need Yardstick installed, so this still works if the computer is gone, dead or wiped.
From there you can cancel the subscription, change the card, and download receipts and invoices.
Canceling takes effect at the end of the period you have already paid for, not straight away. You keep what you bought, and the software goes on working until then.
Nothing is deleted when a subscription ends. Your recordings are on your own disk and stay there, and recording carries on. What stops is reading them: the map, the history and the wall display. Subscribe again and all of it comes back, including everything recorded while it was locked.
If you were charged after canceling, or something does not look right, email [email protected] and we will sort it out.
A license covers one computer at a time, with unlimited robots and cores on it. To move to a new machine, open Settings β License on the old computer and remove the key, then enter it on the new one. If the old computer is gone, dead, or wiped and cannot release the key itself, free it yourself at yardstickhome.com/license: enter your key and it releases the seat so the new computer can claim it.
Open Settings β Software and help and press Restart under The Yardstick program. Yardstick stops and starts again in a few seconds and carries on recording by itself, so there is no need to restart the computer. The page stops responding while it restarts.
The same card has Start Yardstick when this computer starts. Leave it on so Yardstick comes back by itself after the computer restarts. Turn it off and nothing records until somebody opens Yardstick by hand. Turning it off does not stop Yardstick now.
Updates are included while your subscription is active. You can see exactly what changed in the changelog. If you are unsure which version you are on, it is shown in Settings β Software and help and at the bottom of the page.
Contact
Tell us what happened and a real person picks it up. Because Yardstick runs on your own machine, we can usually point you to the exact setting or step that fixes it.
Open a support ticket → We aim to reply within one business day. Prefer email? [email protected]