Support

Help with Yardstick

Answers to the questions that come up most, a quick start, and a real person on the other end of an email. Yardstick runs on your own machine, so most fixes are quick and local.

Common questions about your Yarbo

Getting started

Your map & imagery

Running on its own

Staying informed

Controlling the robot

Your data & maintenance

Getting started

From install to your first map in three steps

Yardstick installs as a small always-on service and records quietly in the background.

STEP 1

Install it on an always-on computer

Put Yardstick on a machine that stays on and has an internet connection: a mini-PC, a spare laptop, or a Raspberry Pi. It runs as a background service and starts with the computer.

STEP 2

Sign in to your Yarbo account

Open the page in your browser, go to Settings β†’ Your Yarbo, and sign in with the same email and password you use in the Yarbo app. Your robots appear on their own. There is no address to find and nothing to type in.

STEP 3

Let it record

Leave Start recording automatically on. The next time your robot works, Yardstick captures the job and builds the map. Worth a look after the first job, worth trusting after a week.

Troubleshooting

Common questions, quick fixes

Most issues come down to the Yarbo sign-in, or a setting that needs a value. Start here before you write in. Support covers Yardstick itself: we are glad to help it connect and run, though designing or troubleshooting your own network setup is outside what we can take on.

Connecting to your robot

Yardstick can’t find my robot

Yardstick reaches your robot through your Yarbo account, the same one the Yarbo app uses, so there is no address to find. The computer running Yardstick needs an internet connection, and so does the robot.

  • In Settings β†’ Your Yarbo, check you are still signed in. Recording stops until you sign in again, and changing your Yarbo password signs Yardstick out.
  • Check the robot is on the account you signed in with. Yardstick lists what the account lists.
  • A docked Yarbo goes quiet, which shows as Waiting rather than a missing robot.

Once it connects, the status on the page turns to connected and recording can begin.

Reaching the page from my phone or another computer

Open http://<computer-ip>:8477/ from any device on the same network, where <computer-ip> is the address of the machine running Yardstick. Both devices must be on the same network. The exact address is shown at the bottom of the Settings page.

The browser warns about a self-signed certificate

That is expected. Yardstick can also serve securely over HTTPS at https://<computer-ip>:8478/. Because it runs on your own network, the certificate is self-signed, so your browser warns once. Choose Advanced, then proceed. You only do this once per browser.

Your map and the aerial photo

There is no aerial photo under my map

Yardstick places your yard from the robot's own recorded positions, so the photo appears only after the robot has worked enough for it to know where you are, usually after a job or two. Until then the map draws on its own, which is normal. If you are outside the United States, the free built-in imagery does not cover you and you will need a Google key. See the aerial photo guide.

My Google Maps key isn’t working

Almost always one thing: the Maps Static API is not enabled on your Google project. If you see β€œThis API is not activated on your API project,” go to APIs & Services β†’ Library, search Maps Static API, and click Enable. It has to be that specific API, not the JavaScript one.

  • Make sure billing is turned on for the project (this use stays inside the free tier).
  • Remove any HTTP-referrer restriction on the key. Yardstick requests the image from your computer, so there is no web page to match.
  • If the key is still rejected, Yardstick keeps showing the free USGS view rather than going blank, and tells you why on the page.

Full walkthrough: the aerial photo guide.

Recording

Recording isn’t starting
  • Check that Start recording automatically is on in Settings β†’ Recording.
  • Confirm the robot is connected (see β€œYardstick can’t find my robot” above). Yardstick can only record while it can hear the robot.
  • Recording captures a job while the robot works. If the robot is parked, there is little to record until it runs again.
Where is my data, and how do I back it up?

Everything Yardstick records is stored in a database on the computer where it runs. The exact location is shown at the bottom of the Settings page. Use Settings β†’ Backup to keep copies. Your data never leaves your machine, so backups are yours to manage.

Alerts and notifications

I’m not getting alerts

Alerts fire only when something needs a hand, for example the robot is stuck or can’t find its dock. To receive them off the screen:

  • Turn on the alerts you want in Settings β†’ Alerts.
  • For email, fill in your mail server details in Settings β†’ Notifications, then send a test. See the email alerts setup guide for app passwords and the SMTP settings for Gmail, Outlook and Yahoo.
  • For phone push, set your ntfy topic in the same section and subscribe to it on your phone.
Putting the live board on a TV or spare screen

Open the wall display and leave it full-screen on a screen of its own: a TV, a tablet in the garage, a screen in the clubhouse or ops room. It shows progress, battery, speed, time left and GPS lock at a glance, and turns into an alarm the moment a robot needs help.

Multiple robots and licensing

Adding or removing a core

Yardstick handles as many cores as you run. In Settings β†’ Your Yarbo you can name each core, add a new one in seconds, or retire one. Your subscription covers unlimited robots / cores, so there is nothing to reconfigure elsewhere.

My trial, license, or subscription

The 14-day trial unlocks every feature with no payment card. After that, a subscription keeps them on. Your license is verified in a way that tolerates brief outages, so a short problem on our side will not lock you out of software you have installed. Manage or cancel any time at yardstickhome.com/manage. That is Stripe's own billing page: sign in with the email address you paid with and you can cancel, change your card, or download receipts. You do not need Yardstick installed, or the computer you installed it on, so it still works if the machine is gone.

Canceling takes effect at the end of the period you have already paid for, so you keep what you bought. Nothing is deleted either way: your recordings stay on your own disk.

Canceling, or changing your card

Everything to do with billing lives on Stripe's own page: yardstickhome.com/manage. Enter the email address you paid with and Stripe emails you a link to sign in. There is no password, and you do not need Yardstick installed, so this still works if the computer is gone, dead or wiped.

From there you can cancel the subscription, change the card, and download receipts and invoices.

Canceling takes effect at the end of the period you have already paid for, not straight away. You keep what you bought, and the software goes on working until then.

Nothing is deleted when a subscription ends. Your recordings are on your own disk and stay there, and recording carries on. What stops is reading them: the map, the history and the wall display. Subscribe again and all of it comes back, including everything recorded while it was locked.

If you were charged after canceling, or something does not look right, email [email protected] and we will sort it out.

Moving your license to a new computer

A license covers one computer at a time, with unlimited robots and cores on it. To move to a new machine, open Settings β†’ License on the old computer and remove the key, then enter it on the new one. If the old computer is gone, dead, or wiped and cannot release the key itself, free it yourself at yardstickhome.com/license: enter your key and it releases the seat so the new computer can claim it.

Restarting Yardstick

Open Settings β†’ Software and help and press Restart under The Yardstick program. Yardstick stops and starts again in a few seconds and carries on recording by itself, so there is no need to restart the computer. The page stops responding while it restarts.

The same card has Start Yardstick when this computer starts. Leave it on so Yardstick comes back by itself after the computer restarts. Turn it off and nothing records until somebody opens Yardstick by hand. Turning it off does not stop Yardstick now.

Updating Yardstick

Updates are included while your subscription is active. You can see exactly what changed in the changelog. If you are unsure which version you are on, it is shown in Settings β†’ Software and help and at the bottom of the page.

System requirements

  • Windows, Mac or Linux
  • An always-on computer is ideal (mini-PC, spare laptop, Raspberry Pi)
  • An internet connection, for the computer and for the robot
  • Your Yarbo account, the same email and password you use in the Yarbo app
  • A Yarbo Data Center (base station) on your property
  • Google Chrome or Microsoft Edge to view the page. These are the two we test on and the two we support. Yardstick will often work in other browsers, but we cannot promise it and we cannot fix what we do not test
  • Disk space grows with how much you record; keeping original messages uses roughly three times the disk

Before you write in

  • Note your Yardstick version (Settings β†’ Software and help)
  • Note your operating system, and which browser you were using
  • Say what you expected and what happened instead
  • Tell us whether the robot shows as connected
  • A screenshot of the page or the settings section helps a lot

Contact

Still stuck? Open a ticket.

Tell us what happened and a real person picks it up. Because Yardstick runs on your own machine, we can usually point you to the exact setting or step that fixes it.

Open a support ticket → We aim to reply within one business day. Prefer email? [email protected]

Yardstick is an independent tool for Yarbo robots. Not affiliated with or endorsed by Yarbo Inc. · © 2026 Yardstick Technologies LLC.